Terms of service

This website is run by GreenBow ("we", "us", "our"). By using this website or placing an order, you agree to these terms.

1. Products and prices

All prices are in Indian Rupees (₹) and include GST. A delivery charge is added at checkout. We try to show colours, sizes and pack contents accurately, but colours can look slightly different on screen and coir baskets can vary a little in size and texture. We may change prices or stop selling a product at any time; the price shown at checkout is the price you pay.

2. Orders

Your order is confirmed when you receive our order confirmation. We may cancel an order if a product is unavailable, a price was shown wrongly, or the order looks fraudulent. If you have already paid, we will refund you in full.

3. Payment

You can pay online through our payment partners, or by Cash on Delivery where it is available. We do not store your card or bank details.

4. Delivery, returns and refunds

Delivery is covered by our Shipping policy, and returns, cancellations and refunds by our Return and refund policy. Both are part of these terms.

5. Using this website

You agree not to misuse this website, try to disrupt it, or copy its content or photos for commercial use without our permission.

6. Liability

Our total liability for any order is limited to the amount you paid for that order. We are not responsible for delays caused by couriers, weather or other events outside our control.

7. Privacy

How we collect and use your personal information is explained in our Privacy policy.

8. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the courts of New Delhi.

9. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

10. Questions and complaints

For any question or complaint, contact us and we will reply within 48 hours:
GreenBow, D-76, Rajdhani Park, Gulshan Park, Mundka, National Highway 10, New Delhi, Delhi 110041
Phone: +91 8595987449 · Email: shivamshakya571@gmail.com