Refund policy

Damaged, broken, wrong or missing items

We pack every order carefully, but pots and coir baskets can sometimes get damaged on the way. If that happens, we will make it right:

• Tell us within 48 hours of delivery by phone at +91 8595987449 or by email at shivamshakya571@gmail.com.
• Send your order number, clear photos of the item and the outer box, and an unboxing video if you have one.
• After checking, we will send a free replacement or give you a full refund for that item – your choice.

Change of mind

We do not accept returns for change of mind, a different size or a colour preference, because planters are bulky and costly to ship back. Please check the size, colour and pack details on the product page before ordering. Colours can look slightly different on different screens, and coir baskets can vary a little in size and texture.

Cancellations

You can cancel your order free of charge before it is dispatched – contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

Refunds

• Prepaid orders are refunded to the original payment method within 5–7 working days of approval.
• Cash on Delivery orders are refunded by bank transfer or UPI to the account you share with us.
• The delivery charge is also refunded when an item arrived damaged, wrong or missing.

Refused or returned parcels

If a Cash on Delivery parcel is refused at the door, or comes back because the address or phone number was wrong, we may turn off Cash on Delivery for future orders from that customer.

Contact us

GreenBow, D-76, Rajdhani Park, Gulshan Park, Mundka, National Highway 10, New Delhi, Delhi 110041
Phone: +91 8595987449 · Email: shivamshakya571@gmail.com